Shipping policy
Shipping Policy
Last Updated: August 2026
Thank you for shopping with Munchies 4 Paws. We are committed to preparing and delivering your order as efficiently as possible.
Order Processing
Orders are typically processed within 1 to 3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional periods, public holidays, or periods of high order volume, processing times may be slightly longer.
Shipping
We currently ship within Singapore.
Available shipping options and applicable delivery charges will be displayed during checkout.
Estimated delivery times are provided as a guide only and commence after your order has been processed.
While we strive to ensure timely delivery, delays may occasionally occur due to courier services, adverse weather, public holidays, or other unforeseen circumstances beyond our control.
Retail Store Collection
Customers may choose to collect their orders from our retail store where this option is available.
As our retail store operates by appointment, self collection is strictly by appointment only. Once your order is ready, we will contact you to arrange a suitable collection date and time.
Please collect your order within the agreed collection period. If you require alternative arrangements, kindly contact us in advance.
Event Collection
Customers may also choose to collect their orders at selected events or pop up booths where this option is offered during checkout.
Orders selected for event collection must be collected during the specified event dates and operating hours. If you are unable to collect your order as arranged, please contact us before the event so that alternative arrangements can be discussed. Additional charges may apply where re-delivery or alternative collection arrangements are required.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at the time of checkout.
If an incorrect or incomplete address is provided, delivery delays or additional shipping charges may apply.
If an order is returned to us due to an incorrect address or unsuccessful delivery attempts, customers may be required to pay any additional shipping costs before the order can be re-dispatched.
Order Tracking
Where tracking is available, tracking information will be provided once your order has been shipped.
Tracking updates are managed by the courier and may not always be reflected immediately.
Delivery Delays
Delivery timeframes are estimates only and are not guaranteed.
Munchies 4 Paws is not liable for delays caused by:
- courier service disruptions;
- severe weather conditions;
- public holidays;
- customs or regulatory delays (where applicable); or
- circumstances beyond our reasonable control.
Risk and Ownership
Risk of loss or damage to the products passes to the customer upon successful delivery to the shipping address provided, or upon collection by the customer or their authorised representative.
Customers are responsible for storing products according to the storage instructions provided on the packaging after delivery or collection.
Missing or Damaged Deliveries
If your order arrives damaged, incomplete, or you believe your parcel has been lost, please contact us as soon as possible.
To assist us in investigating the issue, please provide:
- your order number;
- a description of the issue; and
- clear photographs of the package and product, where applicable.
We will work with the courier to investigate the matter and determine an appropriate resolution.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
Munchies 4 Paws
Email: hello@munchies4paws.com
Website: munchies4paws.com