Refund policy

Return & Refund Policy

Last Updated: August 2026

At Munchies 4 Paws, we take pride in carefully preparing every batch of treats using quality ingredients and good manufacturing practices. Due to the nature of pet food products, returns are assessed carefully to ensure food safety and product quality.

Please review the following policy before requesting a return or refund.

Return Eligibility

Returns may be considered only if the product:

  • is unopened and unused;
  • is returned in its original packaging;
  • is in a resaleable condition; and
  • complies with the return requirements outlined in this policy.

For food safety and hygiene reasons, we reserve the right to decline returns if the product has been opened, tampered with, improperly stored, or is otherwise unsuitable for resale.

Damaged, Defective or Incorrect Items

If you receive:

  • an incorrect item;
  • a damaged product; or
  • a product that is defective upon arrival,

please contact us within 7 days of receiving your order.

To help us assess your request, please provide:

  • your order number;
  • a description of the issue; and
  • clear photographs of the product and its packaging.

Once reviewed, we may, at our discretion, offer:

  • a replacement;
  • store credit; or
  • a refund to your original payment method.

Change of Mind

If you wish to return a product due to a change of mind, please contact us within 14 days of receiving your order.

Any approved return must meet the Return Eligibility requirements above. Unless the return is due to our error or a defective product, the customer is responsible for any return shipping costs.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to an error on our part or a confirmed defective product.

Return Shipping

Where a return is approved, customers are responsible for the cost of return shipping unless the return is the result of:

  • an incorrect item sent by us;
  • a damaged item received; or
  • a confirmed manufacturing defect.

We recommend using a trackable shipping service, as Munchies 4 Paws is not responsible for items lost during return transit.

How to Request a Return

To request a return or report an issue with your order, please contact us at:

Email: hello@munchies4paws.com

Please include your order number and relevant photographs where applicable.

Questions?

If you have any questions regarding this Return & Refund Policy, feel free to contact us at hello@munchies4paws.com.